Frequently Asked Questions (FAQ)

1. How can I place an order?

Simply browse our collection, select your preferred product, choose the required size (if applicable), and proceed to checkout by entering your shipping details.

2. Do you accept online payments?

Yes. We accept secure online payments through our trusted payment gateway. Customers can pay using UPI, debit cards, credit cards, net banking, and other supported payment methods.

3. Do you offer free shipping?

Yes, we provide FREE shipping across India.

4. How long does delivery take?

Orders are generally delivered within 8-10 business days, depending on your location. Delivery times may vary during festivals or due to unforeseen courier delays.

5. What is your return policy?

You can request a return within 5 days of receiving your order, provided the product meets our return eligibility criteria.

6. Is a parcel opening video required?

Yes. An uncut parcel opening video is mandatory for any claim related to a damaged, defective, missing, or incorrect product. Claims without a parcel opening video may not be accepted.

7. Can I exchange my product?

Currently, we do not offer exchanges for unstitched products. If eligible, you may request a return according to our Return & Refund Policy.

8. Can I cancel my order?

Orders can be cancelled only before dispatch. Once an order has been shipped, cancellation is not possible.

9. How can I contact customer support?

You can contact us at:

Email: naarina1211@gmail.com

Phone: +91 8082932729

We are happy to assist you with any queries regarding your order.